FAQs

Find quick answers to common questions below…

How do I order?
• How do I place an order with Bottomline Safety?
• Do you have order minimums?
Order Status
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My order is missing items.
• When will my backorder arrive?
Account Information
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
Shipping and Returns
• Do you ship to my country?
• When can I expect to receive my order?
• Where is your warehouse?
• Can I ship to a P.O. Box?
• What is your Return Policy?
Pricing and Billing
• What currency do you sell in?
• Do you charge sales tax?
• Why was my credit card declined?
• I have a question about my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer’s Guide
• Do you have a print catalogue or brochure?
• How do I choose the right size?
• How do I use a coupon? 
Guarantees
• Is there any Warranty?
• Security
• Do you price match?
Additional Support
• How do I contact you?